SURF HOTEL TERMS AND CONDITIONS
Check in | Check out
Check-in is from 3:00pm Check-out is 11:00am
Early check-in and late check-out requests can be made with our team. While we will always do our best to accommodate, this is subject to
availability and cannot be guaranteed.
Standard King, Twin Room, Superior King + King Suite Bookings:
Guests can cancel or revise their booking up to 48 hours prior to arrival to avoid a cancellation penalty (including any credit card surcharge).
Cancellations made within 48 hours of arrival will incur a fee equal to the first night of accommodation.
During peak periods and block-out dates (including New Year’s Eve, Easter Long Weekend, Rip Curl Pro, and school holidays), a 7-day cancellation policy applies.
Penthouse Bookings:
A 7-day cancellation policy applies at all times. Cancellations made within 7 days incur a fee equal to the first night of accommodation.
All cancellation or amendment requests must be submitted in writing to: hello@surfhotel.com.au
No ShowsGuests who do not arrive on their scheduled check-in date will be considered a no-show and will be charged the full booking amount. Rooms will be
held until 11:00am the following day, after which the reservation will be released.
Booking Amendments Bookings may be amended subject to availability and in line with the cancellation policy. Please note that room rates may vary, and any amended booking
will reflect the current available rate at the time of change.
Early Departures
Guests who shorten their stay after check-in will be charged the full booking amount.
Group Booking Policy
Bookings of 5 - 10 rooms are considered group bookings and the following conditions apply:
A full rooming list is required 7 days prior to arrival
A 50% non-refundable deposit is required at time of booking
Final balance is due 7 days prior to arrival
A signed group booking agreement must be returned to hello@surfhotel.com.au to secure booking.
Any booking exceeding 10 rooms will be deemed an exclusive use booking and is subject to reserving the entire property, including Penthouse.
Room Occupancy
standard King, Superior King, Twin Rooms and King Suites accommodate a maximum of three (3) guests per room. A maximum of one (1) rollaway bed or one
(1) porta cot may be added per room
Infant Policy
Infants aged 0–2 years stay free of charge using existing bedding or a porta cot
Porta cots are available on request (subject to availability)
Guests aged 3 years and above are counted toward total occupancy
Minor Supervision Policy
To ensure the safety and wellbeing of all guests, individuals under the age of 18 must be accompanied by an adult at all times while staying at Surf Hotel.
Guest rooms may not be occupied by anyone under 18 years of age without a supervising adult.
Booking Guarantee & Payment
A valid credit card is required to secure all reservations at time of booking. The full booking amount will be charged on the day of arrival. Any additional charges
incurred during your stay will be processed within 48 hours of departure.
Accepted payment methods: Visa, Mastercard, American Express
1.75% surcharge applies to domestic cards
2.90% surcharge applies to international cards
Direct deposit may be arranged upon request.
For security purposes, Surf Hotel does not accept cash.
Credit Card On Arrival
A valid credit card and matching photo ID must be presented upon check-in.
Smoking Policy
Surf Hotel is a strictly non-smoking property, including all rooms, balconies, and common areas. Additional cleaning fees from $150 upwards will apply if smoking occurs.
Room Condition, damage & Cleaning
Guests staying in the Penthouse are required to wash and return dishes prior to departure. Rooms must be left in a reasonable condition. Excessive cleaning, damage, or missing
items will incur additional charges, including labour and replacement costs, charged to the card on file.
Pets
At Surf Hotel, we are unable to accommodate pets throughout the Surf Hotel, including restaurant, wellness, reception, common areas and all guest rooms.
We appreciate your understanding as we aim to maintain a comfortable and allergy-friendly environment for all guests.
If a pet is found to have been in a guest room, additional cleaning, damage and any related costs will be charged to the registered guest.
Security & Eviction Policy
Surf Hotel reserves the right to enter any room in the interest of safety and security.
Guests may be evicted without refund for behaviour including (but not limited to):
Intoxication or anti-social behaviour
Verbal or physical abuse
Excessive noise
Damage to property
Smoking within the hotel
Pets within hotel
Exceeding room occupancy limits
Failure to adhere to any policy within Surf Hotels Terms and Conditions
Failure to follow reasonable staff requests
Events & Gatherings Policy
Surf Hotel is designed as a relaxed and considered space for all guests to enjoy. To ensure this experience is maintained, unauthorised events, gatherings or parties are
not permitted within guest rooms or throughout the property.
We do welcome small events and special occasions, however these must be arranged in advance and approved by Surf Hotel.
For all event enquiries, please contact our team at hello@thesurfhotel.com.au. We’d love to work with you to create something thoughtful and suitable for the space.
Photography & Filming Policy
Surf Hotel is a private space for guests to enjoy. Commercial photography, filming or content creation is not permitted anywhere on the property without prior approval.
Guests are welcome to capture personal moments during their stay; however, any professional or commercial use must be arranged in advance. A location fee may apply.
For all enquiries, please contact hello@thesurfhotel.com.au
Privacy Policy
Surf Hotel respects your privacy and is committed to protecting your personal information.
We may collect personal details including:
Name, email, and phone number
Booking and stay information
Payment details
Guest preferences or special requests
Your information is used to:
Manage reservations and guest stays
Communicate with you before, during, and after your stay
Process payments
Improve our services and guest experience
Meet legal and regulatory obligations
Data Security We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Third Parties We may share relevant information with trusted providers such as booking platforms and payment processors where required. For any privacy-related enquiries, please contact: hello@surfhotel.com.au